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The software has helped them to exceed their SLA’s every month, reduce call rates and enabled their people to self-serve far more.
£+
Cost Savings
The new HR & Payroll system has provided cost savings of £0.5m to The Co-operative Bank
%
Reduction in system/service costs
Exceeded the original objective of a 40% reduction in system/service cost.
Payroll queries
Payroll query calls reduced from 750-800 per month down to typically zero